Overview:
You are a banking advisor, ambassador, and an exceptional customer service representative. You champion the brand and provide support to our clients as they will interact with us over the phone in our contact center. This role is full time and shift oriented. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long-term career as a highly knowledgeable professional banking advisor in our Advice Centers. This is a full time and shift oriented role with an opportunity to work from home. This position is more just a job; it is to be made into a career.
Duties
• Receive 40-60 inbound calls per shift
• Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using our clients’ digital capabilities

MUST HAVES:
1. Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.
2. 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
3. Personal flexibility to work shift work, including weekends.
4. Ability to work on a hybrid schedule (1 day in office per week).
5. Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.