⬧ More than 10 years of previous customer service experience, including 4 years in the immigration industry. ⬧ General knowledge of the immigration industry. ⬧ Excellent interpersonal, communication, and organizational skills. ⬧ Willingness to acquire new knowledge and to integrate into a new working environment in the short term. ⬧ Good listener, able to understand clients’ needs, and to keep a good attitude toward the client. ⬧ Strong problem-solving skills. ⬧ Excellent knowledge of computer and internet tools like MS Office, Chinese social media, Zoom, and Teams. ⬧ Fully bilingual in Mandarin and English, plus Cantonese. ⬧ More than 20 years of driving experience, owning a car, a driver’s license, and a good driving record.