2020-08-06
517次
Investment Services Representative
面议
粤语流利
英语流利
申请职位
基本信息
工作性质全职
职位类别FINANCIAL ADVISERS
招聘人数2人
工作经验不限
工作地点3381 Steeles Ave East, Toronto, ON M2H 3S8(Ontario/Toronto/Toronto)
联系方式
联系人:企业设置不公开
Email:********
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联系电话:******
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职位动态
0%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
07-02 12:10
企业最近登录时间
职位描述
Position:Investment Services Representative (English and Cantonese)
Working Location:North America-Canada-Ontario-Toronto
Language: English and Cantonese (French/Mandarin are an asset)

岗位名称:投资客服代表
企业名称:加拿大汇丰银行
工作地点:多伦多 - 加拿大
语言要求:英语+粤语 (会法语/国语 有优势)

How To Apply
HSBC only accepts the official application via the following link:
点击申请-Click here to apply
如何申请
HSBC授权加华招聘发布职位信息,申请流程完全遵守HSBC申请流程。
不接受电话或者邮件申请,请点击以上链接申请。

Wealth and Personal Banking
We help clients to manage, protect, and grow their wealth. We offer a range of services from personal banking, mortgages, and loans to investment, savings, and wealth management products. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs around the world.

Key Objectives for the Investment Services Representative (English and Cantonese):
Provide exceptional client services and ensure client satisfaction by attending to clients’ needs in an efficient and professional manner. Take ownership of all calls and resolve/follow-up all client issues accordingly, as well as proactively identify and analyze customer needs and cross-selling opportunities to ensure high client service levels, growth, and retention of business.

Principle accountabilities:
-Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
-Achieve and maintain strong industry product knowledge through mandated continuing education requirements. Maintain solid understanding and awareness of internal policies, procedures and new initiatives.
-Maintain strong relations with HSBC colleagues and act as liaison between areas.
-Promote an environment that supports diversity and reflects the HSBC brand.
-Adhere to policies, standards and procedures established by the Firm and regulatory bodies.
-Strive for continuous improvement in client service as measured by Quality Call Standards.
-Ensure awareness of, and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
-Complete other responsibilities, as assigned.

Knowledge & Experience / Qualifications:
-Completion of a post-secondary education
-Completion of the Canadian Securities Course (CSC) and Conduct and Practices Handbook Examination (CPH) or registered with the IIROC
-Completion of/in the process of completing the Derivatives Fundamentals and Options Licensing Course (DFOL)
-Working knowledge of the fundamentals/techniques of equity, fixed income, option, and mutual fund trading, and the applicable rules & regulations sufficient to trade securities for the public
-Working knowledge of the marketplace, including current conditions & trends in the Canadian & U.S. stock and bond markets
-Well-developed organization and prioritization skills, with proven ability to juggle multiple tasks within a dynamic, deadline-driven environment.
-Demonstrated tact and diplomacy
-Demonstrated high-level customer service-oriented approach.
-Willingness to work flexible, extended hours and weekends as required
-Previous experience working directly in a highly client-driven environment, typically acquired with at least 6-12 months experience in a call center environment
-Sales Experience is an asset
-Fluent in English and Cantonese
-Second business language skills in French, and/or Mandarin are an asset

HSBC Proud
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, and sexual orientation.

加华招聘 Sinojobs Canada provides the flexible and affordable recruitment solution for businesses in Canada.
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