2020-08-06
1187次
Customer Service Representative-12 month contract
面议
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申请职位
基本信息
工作性质全职
职位类别FINANCIAL ADVISERS
招聘人数1人
工作经验不限
工作地点3381 Steeles Ave East, Toronto, ON M2H 3S8(Ontario/Toronto/Toronto)
联系方式
联系人:企业设置不公开
Email:********
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联系电话:******
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职位动态
0%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
07-02 12:10
企业最近登录时间
职位描述
Position:Customer Service Representative (12-month contract)
Working Location:Canada-Ontario-Toronto
Language: English

岗位名称:客服代表
企业名称:加拿大汇丰银行
工作地点:加拿大多伦多
语言要求:英语

How To Apply
HSBC only accepts the official application via the following link.
点击申请-Click here to apply
如何申请
HSBC授权加华招聘发布职位信息,申请流程完全遵守HSBC要求的官网流程。
不接受电话或者邮件申请,点击以上链接申请。

Wealth and Personal Banking
We help clients to manage, protect, and grow their wealth. We offer a range of services from personal banking, mortgages, and loans to investment, savings, and wealth management products. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs around the world.

Key Objectives for the Customer Service Representative (12 month contract):
To provide operational and administrative support and quality standards to the Personal Financial Services business.

Principle Accountabilities:
-Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
-Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.
-Maintain superior and courteous service to internal and external contacts.
-Ensure branch or work area is maintained in accordance with HSBC standards.
-Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
-Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
-Provide guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.
-Participates in quality, regulatory and compliance training in order to meet performance targets.
-Exceeds expectations in terms of speed, accuracy and efficiency of response.
-Promotes an environment that supports diversity and reflects the HSBC brand.
-Ensure awareness of, and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
-Complete other responsibilities, as assigned.

Knowledge & Experience / Qualifications:
- Secondary school graduate
- Minimum 6 months experience in a related role.
- Team player and development minded.
- Strong communication (verbal and written), customer service, and interpersonal skills.
- Ability to learn and operate new software and technology.
- Detailed orientated with good time management and organizational skills.
- Ability to multi-task, and work independently.
- Professional appearance and attitude.
- Previous customer service/banking industry experience an asset.
- Ability to handle large volumes, tight turnarounds, and multiple deadlines.
- Some experience with conflict resolution required.
- Cantonese and Mandarin language skills an asset.

HSBC Proud
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business, and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, and sexual orientation.

加华招聘 Sinojobs Canada Inc. provides the flexible and affordable recruitment solution for businesses in Canada.
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