2020-08-06
282次
Assistant Manager Operational, Risk, and Admin
面议
国语流利
英语沟通
法语沟通
申请职位
基本信息
工作性质全职
职位类别FINANCIAL ANALYST
招聘人数若干人
工作经验3-5年
工作地点Canada-Québec-Brossard(Québec/South Shore/Brossard)
联系方式
联系人:企业设置不公开
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联系电话:******
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职位动态
0%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
07-02 12:10
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职位描述
Position:Assistant Manager Operational, Risk, and Administration:
Company:HSBC Canada
Working Location:Canada-Québec-Brossard
Language: French, English, and Mandarin

岗位名称:助理经理 - 运营,风险和管理:
企业名称:加拿大汇丰银行
工作地点:布罗萨德 - 魁北克
语言要求:法语+英文+中文
如何申请
HSBC授权加华招聘发布职位信息,申请流程完全遵守HSBC要求的官网流程。
不接受电话或者邮件申请,点击以下链接申请。
How To Apply
HSBC ONLY accepts the official application via the following link:

点击申请-Click here to apply

Key Objectives for the Assistant Manager Operational, Risk, and Administration
To manage the execution of the strategy, ensuring risk elements are identified and mitigated. In a medium to large complex branch, this position is expected to oversee and specifically manage compliance and risk-related activities, ensuring elements are identified and mitigated for the entire branch team (referred to as Branch Compliance role).

Principle Accountabilities:
-Identify, understand and anticipate customer needs in order to provide excellent service and support.
-Act as primary point of contact (or secondary as appropriate) for complex operational inquiries involving internal and external parties.
-Oversee, and monitor customer complaints and where possible handles resolution appropriately and or escalate complex or unusual issue to higher levels.
-Primary or Back up Head Branch Manager role supervises the mutual fund sales business conducted within the branch (approve new accounts and monitor trading activity) and Act as the primary point of contact for mutual fund customer inquiries requiring escalation.
-Ensure customer expectations are exceeded in terms of speed, efficiency, certainty and professionalism either face to face or through an alternate channel.
-Responsible for training and development in relation to Know Your Client processes, policies, activities and reporting on behalf of functional area and / or branch.
-Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
-Lead team-based approach in anticipating and managing customer needs.
-Lead, engage and promote the culture of Treating Customer Fairly in the team
-Oversee the recruitment, selection and orientation of new employees. Works with branch leadership team to identify potential leaders from within the organization.
-Provide input for staff performance reviews on quarterly basis to identify areas for improvement.
-Provide training and development to others as related to operational and risk items.
-Provide open access for employees and customers to build rapport, discuss issues, and resolve concerns.
-Build the capabilities of the team to enhance their ability to achieve financial and operating strategy.
-Hire appropriately, leverage the talents of the team, identify potential leaders from the team, and take corrective action where necessary.
-Participate in business development programs within area of specialty to enhance product knowledge.
-Actively refer customers to other areas of HSBC where appropriate.
-Demonstrate HSBC Group Leadership capabilities and HSBC values and behaviors.
-Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
-Promote an environment that supports diversity and reflects the HSBC brand.
-Ensure branch or work area is maintained in accordance with HSBC standards.
-Provide input to Branch Manager to assist with leading and developing an effective team through communication, performance management, development plans and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand.
-Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
-Complete other responsibilities, as assigned.

Knowledge & Experience / Qualifications:
- 3~5 years of experience in a sales environment as a financial representative with valid mutual
funds license.
- Ability to speak/understand French, English, and Mandarin. 
- 2 years’ experience selling mutual funds
- Excellent problem-solving skills to resolve issues within your own functional area and /or across
functional areas and attention to detail.
- Requires industry-specific courses to serve as primary or back-up HSBC Investment Funds
Canada Branch Manager. To serve as primary Head Branch Manager the incumbent requires:
Valid Mutual Funds. 
- Registerable as the Branch Manager under the applicable securities legislation.
- Excellent communication and customer service skills.
- Excellent interpersonal skills to support the building of strong relationships with diverse groups
of people.
- Excellent understanding of legislation and regulations as they apply to own area.
- Proficiency must requirements could include any one of the Canadian Securities Course; Canadian
Investment Funds Course; or Investment Funds in Canada AND the Branch Manager Course
offered by Canadian Securities Institute or Investment Funds In Canada; or A Branch Compliance
Officers Course offered by Investment Funds Institute of Canadian Bankers.
- World Selection Portfolio certification (training provided by Asset Management Canada, AMCA).
- Aware of and understands how own area of the business performs (e.g., is profitable, conserves
costs, etc.).

HSBC Proud
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business, and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, and sexual orientation.

加华招聘 Sinojobs Canada Inc. provides the flexible and affordable recruitment solution for businesses in Canada.
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