2020-12-03
2009次
Customer Service Representative, RBC Advice Centre
面议
国语沟通
粤语沟通
英语沟通
申请职位
基本信息
工作性质全职
职位类别CUSTOMER SERVICE
招聘人数若干人
工作经验不限
工作地点Toronto(Ontario/Toronto/Mississauga)
联系方式
联系人:HR Manager
Email:********
点击查看
联系电话:企业设置不公开
职位动态
100%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
2019-02-21
企业最近登录时间
职位描述
招聘公司: 加拿大皇家银行
职位名称:RBC客服代表
语言要求: 英语+国语+粤语
工作地点: 6880 Financial Drive
职位类型: Permanent
每周工作时间:37.5小时
截至日期:2020-11-30
职位号码:288123

Address: 6880 Financial Drive, Mississauga, Ontario, Canada
Employment Type: Full Time
Career Level: Entry Level

如何申请?
RBC授权加华招聘发布职位信息,申请流程完全遵守RBC要求的官网流程。
不接受电话或者邮件申请,请点击以下链接申请,搜索本职位Job ID。
How To Apply?
RBC only accepts the official application from the following link.

点击申请-Click here and search Job ID to apply: 288123
If you can not see the click link above, please copy the following link and search with Job ID: 288123
http://dwz.date/dn3G

What is the opportunity?

You are a banking advisor, RBC ambassador, and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media, or mobile. This is a full time and shift oriented role with an opportunity to work from home. Our centers are located in Moncton, Montreal, Mississauga, Winnipeg, and British Columbia. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres.

What will you do?

•  Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
•  Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions, and resolving client concerns at the first point of contact
•  Contribute to team results by supporting all colleagues to be successful in meeting client needs
•  Cultivate and maintain relationships with partners to work as one RBC team
•  Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
•  Educate and assist clients with using RBC digital capabilities

What do you need to succeed?

Must-have
•  Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive, and professional tone
•  Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
•  Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
•  Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above-average keyboarding skills, internet, and computer navigation
•  Strong English and Cantonese and/or Mandarin oral and written communication skills along with personal flexibility to work various shifts that meet our clients' needs Monday to Sunday 7 AM to Midnight

Nice-to-have
•  Past experience in a customer service role where you provided a variety of needs-based solutions
•  Experience working in a team and metrics-based performance environment
•  Previous experience working in a Contact/Call Centre or in a fast-paced financial and/or service industry

Is this job right for you? Check out our video and decide for yourself!

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client’s lives and to our communities
•  A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
•  A world-class training program in financial services
•  Excellent career development and access to a variety of job opportunities across business and geographies
•  Leaders who support your development through coaching and managing opportunities
•  Work in a dynamic, collaborative, progressive, and high-performing team

At RBC, the health and wellbeing of our employees and candidates are always our top priority.

Recruitment Process
COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how our video-interview technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Workplace Flexibility
You will be given the opportunity to work from home if you can be fully productive, and role requirements including regulatory obligations can be satisfied. We are committed to supporting flexible work arrangements, investing in technology, or other resources to enable you to work from home effectively, wherever possible.

Health & Safety
For employees that may be required to work from our premises, we’re doing our part to safeguard your health and taking extra steps to reduce the spread of COVID-19. All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at
jobs.rbc.com.

JOB SUMMARY
City: Mississauga
Address: 6880 Financial Drive
Work Hours/Week: 37.5
Work Environment: Call Centre
Employment Type: Permanent
Career Level: Entry Level
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 11/30/2020
Req ID: 288123
Platform: Personal & Commercial Banking

加华招聘 Sinojobs.ca 希望为华人招聘做出一些贡献,让优秀的华人求职者,有更好的薪水和工作环境,同时更好的助力求贤若渴的企业。欢迎个人和企业联系合作事宜,提供内推和企业猎聘服务。更多职位信息,欢迎关注网站和公众号:加华招聘。
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