2021-02-27
3300次
Customer Support Representative
2.3K-2.5K/月
国语流利
英语流利
法语沟通
申请职位
基本信息
工作性质全职
职位类别CUSTOMER SERVICE
招聘人数5人
工作经验0-1年
工作地点Montreal, Canada(Québec/Montréal/Center of MTL)
联系方式
联系人:Wendy
Email:********
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联系电话:企业设置不公开
职位动态
0%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
02-14 20:25
企业最近登录时间
职位描述
Position:Customer Support Representative
Location: Saint-Laurent, QC - Remote Work Now
Language: Fluent in Chinese, and English or French
Experiences: Minimum 1-year related experiences
Salary Range: $14/h + $1/h evening bonus (after 6pm)
How to apply: Direct Submit your resume via Sinojobs.ca
Our advantages:
- Provide paid training before work and at work 
- Company service discount after probationary period
- Performance bonus
- Company insurance package after one year
- Company's retirement saving plan after the probationary period ( 3 Months)

Duties and Tasks/Essential Functions:
- Deliver services and provide support to our clients over the phone, email, or other means
in a pleasant, courteous, and professional manner;
- Listen to clients with empathy and sympathy, build trust with clients;
- Collect key information, understand and analyze clients’ needs, and provide quality
solution during the first interaction
- Accurately complete documentation for each transaction or send it to appropriate
departments.
- Follow up with clients and escalate cases if needed.
- Remain update to date on company processes and procedures.

Skills and Qualification:
- Fluent in Mandarin and English/French is a must, trilingual is an asset
- Availability in the evenings (until 10 pm) and weekends
- Excellent communication and problem-solving skills
- Sense of responsibility, punctuality, professionalism, and proactive work ethic
- Positive attitude and ability to teamwork
- Excellent time management and self-management
- Customer Service or technical support experience or background is an asset
- College diploma or equivalent
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