2021-02-01
1019次
Client Services Representative-HSBC
面议
国语流利
粤语流利
英语流利
申请职位
基本信息
工作性质全职
职位类别FINANCIAL ADVISERS
招聘人数5人
工作经验不限
工作地点3381 Steeles Ave East, Toronto, ON M2H 3S8(Ontario/Toronto/Toronto)
联系方式
联系人:企业设置不公开
Email:********
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联系电话:******
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职位动态
0%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
2020-07-02
企业最近登录时间
职位描述
招聘公司: 加拿大汇丰银行
职位名称:HSBC 客服代表
语言要求: 英语+粤语+国语
职位类型: 全职

如何申请?
HSBC授权加华招聘发布职位信息,申请流程完全遵守HSBC要求的官网流程。
不接受电话或者邮件申请,请点击以下链接申请。
How To Apply?
HSBC only accepts the official application from the following link.
点击申请-Click here to apply
If you can not see the click link above, please copy the following link and search with Job ID: 0000F3AN
http://dwz.date/ee2g
Job Title: Client Services Representative
Language requirements: English and Cantonese, Mandarin AND/OR French
Job Field : Call Centre
Primary Location : North America-Canada-Ontario-Toronto
Schedule: Full-time Shift
Type of Vacancy : Country vacancy
Job Posting : 29-Jan-2021, 09:06:31
Unposting Date : 12-Feb-2021, 23:59:00

Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

Key Objectives for Client Services Representative
To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity.

Principle Accountabilities
• Exceeds expectations in terms of speed, certainty and efficiency of response.
• Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
• Ensure branch or work area is maintained in accordance with HSBC standards.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
• Participates in quality, regulatory and compliance training in order to meet performance targets.
• Promotes an environment that supports diversity.
• Demonstrates Group capabilities.
• Promote an environment that supports diversity and reflects the HSBC brand.
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
• Complete other responsibilities, as assigned.

Qualifications
• Secondary school graduation.
• At least 6 months experience in related role.
• Professional appearance and attitude.
• Team player and development minded.
• Strong communication, customer service and interpersonal skills.
• Ability to learn and operate new software and technology.
• Detailed orientated with good time management and organizational skills.
• Ability to multi-task.
• Previous customer service / banking industry experience an asset.
• Ability to handle large volumes, tight turnarounds and multiple deadlines.
• Some experience with conflict resolution required.
• Ability to work independently.
• Bilingual in English and Cantonese
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