招聘公司： 加拿大皇家银行
职位名称：RBC客服代表
语言要求： 英语+国语+粤语
职位类型： Permanent
每周工作时间：37.5小时
Job Summary
Address: MISSISSAUGA, Ontario, Canada
Work hours/week:37.5
Employment Type:Full time
Platform: Personal and Commercial Banking
Job Type: Regular
Pay Type: Salaried
Posted Date: 2022-04-28-07:00
Application Deadline: 2022-08-31-07:00
R-0000009366

如何申请?
RBC授权加华招聘发布职位信息，申请流程完全遵守RBC官方要求。
不接受电话或者邮件申请，请点击以下链接申请
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How To Apply?
RBC only accepts the official application from the following link.
Click here to Apply

Job Description
What is the opportunity?
You are a banking advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. Our centres are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres.

What will you do?
-Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
-Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
-Contribute to team results by supporting all colleagues to be successful in meeting client needs
-Cultivate and maintain relationships with partners to work as one RBC team
-Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
-Educate and assist clients with using RBC digital capabilities

What do you need to succeed?
Must-have
-Ability to work independently, proven time management, organizational and problem solving skills.
-Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
-Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
-Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
-Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
-Strong oral and written communication skills in French and English, along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight

Nice-to-have
-Past experience in a customer service role where you provided a variety of needs based solutions
-Experience working in a team and metrics-based performance environment
-Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

Is this job right for you? Check out our video and decide for yourself!

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client’s lives and to our communities
-A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
-A world-class training program in financial services
-Excellent career development and access to a variety of job opportunities across business and geographies
-Leaders who support your development through coaching and managing opportunities
-Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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